2277bat Privacy Policy – How We Handle Your Data

Some information is collected when you register and use 2277bat's services. This data falls into two categories: what you provide directly and what is collected automatically. Each type is clearly outlined below so there is no ambiguity.

2277bat collects only the information necessary to operate the platform properly. We have no intention of collecting unnecessary or excessive data.

2277bat collects information in three main ways. First, details you provide directly through the registration form or KYC process. Second, log data collected automatically while you use the platform. Third, transaction confirmation details received from payment providers.

How automatic data collection works is not always clear. Simply put, when you use the 2277bat website or app, the server naturally records certain technical details — such as which pages you visited, how long you stayed, and what device you used. This happens on any website.

• Information provided directly through the registration form.
• Information provided through KYC document uploads.
• Automatic logs generated from betting and gaming activity.
• Browsing data from cookies and session data.
• Transaction confirmation details from bKash, Nagad, and bank transfers.
• Messages and information you provide via support chat or email.

The purposes for which 2277bat uses your data are entirely legitimate, and each one has a clear rationale. Collected data is never used for unrelated purposes.

• Account Management: For registration verification, login security, and keeping your account information up to date.
• Payment Processing: For processing deposits, paying out winnings, and issuing refunds.
• Fraud Prevention: To detect multiple accounts, bot usage, or any fraudulent activity.
• Legal Obligations: To comply with AML and KYC requirements under the terms of the Curaçao licence.
• Service Improvement: To improve the platform technically and deliver a better experience for users.
• Communication: For sending important updates, security alerts, and (with your consent) promotional offers.
• Responsible Gaming: To detect unusual gaming behaviour and intervene when necessary.

2277bat never sells your personal data — this is a core principle with no exceptions. That said, there are limited situations where we need to share certain information with specific third parties, and the reason for each is clearly explained below.

• Payment Providers: Only the necessary financial information is shared with bKash, Nagad, and banks to process transactions securely.
• Identity Verification Services: With document verification providers as part of the KYC process.
• Legal Authority: We are required to provide specific information upon receipt of a valid court order or directive from a regulatory authority.
• Licensing Authority: Information required as part of the Curaçao eGaming audit process.
• Technology Partners: Cloud and server providers used to operate the platform — all of whom operate under strict confidentiality agreements with 2277bat.

Your information is not shared for any reason beyond those listed above. Sharing data with advertising companies, data brokers, or for any other commercial purpose is strictly against our policy.

2277bat uses cookies on its website and app. Cookies are small text files stored on your device that help the platform remember your preferences and keep your experience secure.

2277bat uses three types of cookies. The first are essential cookies — required to maintain your login session; the platform cannot function without them. The second are functional cookies — used to remember your language preferences and personal settings. The third are analytics cookies — used to understand which parts of the platform are used most.

• Essential cookies cannot be disabled as they are necessary for the platform to function.
• Analytics cookies can be disabled from your browser settings.
• The 2277bat app uses session tokens as the equivalent of cookies.
• 2277bat does not use third-party tracking or advertising cookies.

2277bat stores data on secure cloud servers that meet international security standards. All data transfers are protected with 256-bit SSL encryption. Stored data is also kept encrypted, meaning it cannot be read even with direct server access.

How long your data is retained is equally important. 2277bat keeps your data for as long as your account remains active. Even after an account is closed, certain information may be retained for up to five years to meet legal obligations. Any data beyond what is required is securely deleted.

• Regular security audits are conducted on the servers.
• Only employees who require access for their role can view specific data.
• In the event of a data breach, affected members will be notified within 72 hours.
• Payment card or mobile banking PINs are never stored on 2277bat's servers.
• Backup systems are updated regularly to ensure no data is lost due to technical failures.

Every 2277bat member has important rights regarding their own data. To exercise these rights, email support@2277bat.best. Requests are typically processed within 30 days.

2277bat strictly does not provide services to anyone under the age of 18. We do not knowingly collect or store personal information from minors. Date of birth is verified at registration, and proof of age is required as part of the KYC process.

If a minor's information is collected by mistake and identified — either by a guardian or by 2277bat — the account will be closed immediately and all associated data will be permanently deleted.

2277bat may update this Privacy Policy from time to time due to new legal requirements, the introduction of new services, or technical changes. For significant updates, you will be notified by SMS to your registered mobile number or by email.

• The date of every change will be noted at the top of this page.
• At least 14 days' notice will be given before any major changes take effect.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• Previous versions are kept in an archive and can be provided upon request.

For any privacy-related questions, requests, or complaints, contact 2277bat's data protection team directly. We typically provide an initial response within 24 hours and aim to deliver a full resolution within 30 days.

Including your account ID and the details of your request when emailing will help speed up the process. If you are not satisfied with how a privacy complaint is handled, you may also escalate it to Curaçao eGaming.